Terms of Service

1. General Provisions

"Oneline," the official product of "Oneline Technology" LLC, creates a digital commerce space and provides the public with the ability to access trade and services online.
The Terms of Service govern the relationships arising in the e-commerce system between sellers selling goods and services and users purchasing them.
The following terms used in the Terms of Service shall be understood with the meanings indicated below:
- "E-commerce system" means the Oneline application (hereinafter "Oneline"), designed for smartphones, that comprises the service offering sellers' goods and services to Users and enabling purchases to be made electronically;
- "User" means a citizen with full civil legal capacity or a legal entity that accepts the Terms of Service and uses "Oneline";
- "Seller" means a legal entity or individual officially authorized to sell goods and provide services;
- "Electronic signature" means the login password, one-time verification password, and other electronic data used in the process of identifying and authenticating the User.
Before logging in and registering with "Oneline," the User is obligated to fully review the Terms of Service and Privacy Policy. The User is considered to have consented once they have fully reviewed the Terms of Service and Privacy Policy and, having accepted the terms set out therein, activate the "I Accept" button.
If the User does not accept the Terms of Service and Privacy Policy, they have the right to decline. Please note that declining will result in the consequence of not being able to fully use "Oneline" as intended.
"Oneline" delivers and presents sellers' goods and service information to Users and provides Users the ability to make purchases electronically through its e-commerce system.
Goods and products posted on "Oneline" are classified as either directly supplied (in-stock goods) or factory-supplied.
For factory-supplied goods, "Oneline" will notify Users each time, based on information from the seller, that the number of days for delivering goods to the User may be delayed for a certain period due to transportation and border/customs processes.
The User must be a citizen with full civil legal capacity; a minor child may make purchases under the Terms of Service together with their legal representative (parent), guardian, or custodian.
"Oneline Technology" LLC and the User shall jointly monitor the implementation of the Terms of Service.
For certain types of goods, "Oneline" cannot offer or sell to you if you are under the required age. For example: sexual health products for those under 18, alcoholic beverage-type products for those under 21, etc.

2. Users and Registration

To register as a User, select the Login section of "Oneline," choose either "Log In" or "Register," and register directly using your official social media account to log into "Oneline."
Registering as a User on "Oneline" grants the right to order goods and services, create wish lists, and track your own orders.
Users have the right to freely express and submit opinions, complaints, new ideas, requests to sell new products, reviews, etc. regarding "Oneline," and may send messages to the Oneline page.
The User bears full responsibility for the accuracy and truthfulness of their own information.
"Oneline Technology" LLC is responsible for the normal operation of "Oneline" and the security and confidentiality of its information.

3. Time for Placing Orders, Confirmation, Delivery, and Cancellation

Time for placing orders:
- Users may place orders using the "Oneline" e-commerce system at any time, any number of times, 24 hours a day.
Time for order confirmation and cancellation:
- An order is created once the User has fully transferred payment according to the instructions. The Seller confirms the order thus created. Once the order is confirmed, a contract is deemed to have been formed between the User and the Seller.
- Please note that if payment for the order is not made, the order will not be created.
- "Oneline Technology" LLC bears no responsibility if an order is not placed due to the User's failure to complete payment.
Time for order delivery:
- "Oneline" considers an order to be officially created from the time the User's payment for the order has been made according to the instructions.
- The order status in the application changes each time the order is created, confirmed, dispatched for delivery, and received by the User.
- Depending on the time taken to confirm the order, transportation, safety, and the Seller's delivery timeframe, the order will be delivered according to the Seller's Delivery Terms, counted from the date payment for the order was fully made.
Users will be notified immediately whenever delivery of an order is delayed for a certain period due to unforeseen and force majeure circumstances, public holidays, delays in border/customs operations resulting from decisions of authorized bodies or officials, weather conditions, quarantine regimes, disaster situations, or other factors causing transportation delays. Delivery time will be postponed until these circumstances are resolved and delivery of the order becomes possible.

4. Special Goods

Depending on the type, form, weight, and dimensions of the goods, order and delivery times may vary. If the goods in a User's order are of a special nature, the User will be notified and consulted at that time, and the order will be reconfirmed to determine the delivery terms.

5. Sending VAT Electronic Receipts

Since Oneline's role is solely to act as an intermediary between the seller and the user, the seller is responsible for VAT receipts.
E-receipts for orders of goods from organizations that are not VAT payers will be issued only with lottery eligibility [i.e., without lottery participation rights].
The above provisions apply to VAT electronic receipts for both individuals and organizations.

6. Payment and Order Cancellation Time

After a User places and confirms an order, the order status changes on Oneline. "Oneline" will also clearly communicate the total order amount and payment method to the User during the order confirmation period.
Each order placed by a User will have a unique, non-repeating order number, and detailed order information can be viewed in the "My Orders" section.
"Oneline" considers an order to be automatically created once 100% of the total order amount has been received.
The User is obligated to carefully review the goods and service information and double-check their order; once payment for an order has been made, the order cannot be returned or cancelled except under the following conditions:
- Electronic tickets and coupons purchased by the User cannot be returned. If the goods ordered by the User differ from the model or are defective, the Seller will offer the option to exchange the goods or refund the payment.
- When placing an order, the User must thoroughly study the detailed description and information about the goods available in the system. If the User fails to obtain sufficient information about the goods and, after the order has been delivered, submits a return request, "Oneline" and the Seller will not accept such requests, and the goods cannot be returned.

7. Protection of Rights Related to "Oneline"'s Intellectual Property

Digital trademarks are the property of "Oneline Technology" LLC, while the trademarks of goods and products belong to the respective Brands. Copying, reproducing, imitating, or otherwise using this website's logo, name, structure, design, or content, including for the purpose of profit by other parties, is prohibited.
If "Oneline Technology" LLC's intellectual property rights are violated, the responsible party will be held liable under the Law on Intellectual Property, the Law on Violations, and the Criminal Code.

8. Order Delivery Location and Delivery Fees

"Oneline" does not perform delivery itself; all matters related to delivery are fully the responsibility of the Seller, so please note that delivery time and fees vary by seller.

9. Unforeseen and Force Majeure Circumstances

If a party fails to perform or fails to properly perform its obligations under these Terms of Service due to unforeseen force majeure circumstances, it shall notify the other party by email within three working days, and in such case, the deadline for performing the obligation shall be postponed for the duration of such circumstances.
If force majeure circumstances continue for more than one month, the parties shall resolve the matter through mutual consultation.
Force majeure circumstances are understood to mean the following obstacles beyond the parties' control, which could not have been foreseen in advance, and which could not have been prevented or overcome using scientific and technical advances, as a result of which the parties are unable to fulfill their obligations under these Terms of Service:
- Declared or undeclared war, armed conflict, uprising, foreign aggression, sabotage, revolution;
- Natural disasters of all kinds (fire, earthquake, severe windstorm, storm, lightning, flood disasters, etc.);
- Lawful or unlawful acts or omissions, legal acts, orders, or directives of state officials;
- Explosions, detonations, breakdowns of manufacturing equipment, serious electrical damage; all types of restrictions and bans, epidemics, quarantine, work stoppages or strikes occurring at the enterprise of the party seeking release from liability;
- Software or hardware breakdowns, hacker attacks, and other causes beyond the will of the parties.
If a party fails to perform or fails to properly perform its obligations under the law and these Terms of Service due to force majeure circumstances, and this is proven, the parties shall not be held liable to each other or to third parties as a result.

10. Miscellaneous

Oneline Technology LLC has the right to make changes to the Terms of Service, and whenever changes are made, they will be publicly published on the Oneline.mn website, and the User is obligated to review them.
If the Terms of Service in effect at the time the User placed an order change by the time the order reaches the delivery stage, the previous Terms of Service shall remain valid until the goods/products are received, based on those prior terms.

Oneline App General Terms of Service